Support

Exchanges and Returns
Inzer Advance Designs guarantees your satisfaction. If you choose to exchange for another size, or wish to receive a refund, email or call us for an RMA (Return Merchandise Authorization) number, or just send it back with a note stating what you would like to do. Please note that any gear returned must be unused and unaltered and returned within two weeks of when you received it.
Be sure to try your new gear as soon as you receive it so you will know how well it fits or if you need to exchange for another size, and so you have adequate time to return it within the exchange warranty period.

Performance Guarantees
Inzer Advance Designs guarantees the performance of the gear you purchase to be beyond that of any other. All performance guarantees start at the time you receive the product. If an item is replaced or repaired, the guarantee remains in effect from the time you received the original product, not from the time the replacement product was received.
Sometimes a repair is made instead of replacement because it is normally stronger after the repair since you have had a chance to break-in the gear and the repair usually adds to the overall strength compared to a new piece of gear that requires the breaking-in process to start over again. Some customers like to make alterations and modifications to their gear after purchase. The performance guarantee will still be in effect if the modification doesn't lessen the integrity of the product.

Customizing
From the number of sizes available in each piece of gear, the preferred fit can almost always be found. However, Inzer Advance Designs can make some customizations. Call for pricing. Additional custom colors of Inzer Forever Belts of two and three tone are available by phone order.

Shipping and Delivery
All in-stock products are normally shipped within two business days of receipt of your order. Many of the specialized products offered on Inzernet.com are made after your order is received. If the product must be manufactured or custom made, as many of the products are, it will normally ship within eight weeks. However currently the demand for Inzer Forever Belts™ has dramatically increased so please allow up to 10-16 weeks for delivery. The Inzer manufacturing facility is being increased to handle more volume of the custom handmade Forever Belts™. Remember to include UPS transportation time when estimating the complete delivery time. Within the contiguous 48 states in the U.S., choosing UPS Next Day Air or UPS Second Day Air shipping can save several days on delivery time. However depending on where you have your order shipped to, the economical UPS U.S. Ground service takes from one day to five days transit time after your order is shipped. For international orders, please check the UPS website for transit time.

Please keep in mind with international orders that there may be duties and taxes charged by your country at the time of delivery. If you want to prepay the import fees before your package arrives go to the UPS tracking page with your tracking number once your order ships.

 

Email
support@inzernet.com

Phone
Monday through Friday, 8 a.m. – 8 p.m. Central Time
USA and Canada:  800-222-6897
International:  903-236-4012

Mail
Inzer Advance Designs
P.O. Box 2981
Longview, TX 75606